Delivery Policy
Last updated: 16 September 2026
This policy explains what you receive when you purchase from Wise Expert Advisor LTD(England & Wales, Company Number 17462539, 128 City Road, London, EC1V 2NX, United Kingdom), when you receive it, and what happens if delivery is delayed. It forms part of our Terms & Conditions.
1. What is delivered
All products are digital. Nothing is shipped in physical form. Each plan includes:
- a personal, lifetime licence key for the Wise Expert Advisor software;
- the Expert Advisor installation files for MetaTrader 4 and/or MetaTrader 5;
- VPS setup and configuration of the software on your trading account (where included in your plan);
- a guided onboarding session covering settings, risk configuration, and monitoring;
- ongoing technical support by email and phone.
2. Delivery times
- Licence key and installation files: issued within 24 hours of a confirmed payment, normally much sooner.
- VPS setup and EA installation: completed within 24–48 hours of receiving your trading account details and broker server information.
- Onboarding session: scheduled within 48 hours of licence issue, at a time you choose.
Delivery may take slightly longer on weekends and UK public holidays, or where we are waiting on information we need from you (for example your MT4/MT5 account number and server name).
3. How delivery works
After your payment is confirmed we email your licence key and installation files to the email address used at purchase. A member of our setup team then contacts you to collect the account details needed for VPS provisioning and to schedule onboarding. You can also reach us at any time at support@wisetradingsoftware.com or +971 58 527 6402 to start the setup immediately.
4. Your responsibilities
To let us deliver on time, please provide:
- a valid email address you can access;
- your MT4/MT5 login, investor or trading password (where requested), and broker server name;
- confirmation of your preferred onboarding time.
Delivery timelines run from the moment we receive complete account details. If information is missing or incorrect, we will contact you and the timeline restarts once the corrected details arrive.
5. If delivery is delayed
If we cannot deliver your licence within 48 hours of confirmed payment (or within the timescales in section 2 once we have your account details), email us and we will investigate immediately. Where a delay is caused by us and you are a UK or EU consumer still within your 14-day cancellation window, you may cancel under our Refund & Cancellation Policy and receive a full refund. Delays caused by incomplete account details, third-party brokers, or force majeure events are not grounds for a refund, but we will always keep you informed and work to complete delivery as quickly as possible.
6. Delivery evidence
We keep records of licence issuance, installation confirmations, and onboarding completion. Where a payment is disputed, we may share this delivery evidence with the payment provider as part of the dispute process.
Contact
Wise Expert Advisor LTD, 128 City Road, London, EC1V 2NX, United Kingdom · support@wisetradingsoftware.com · +971 58 527 6402