Refund & Cancellation Policy
Last updated: 16 September 2026
This policy applies to all purchases from Wise Expert Advisor LTD (England & Wales, Company Number 17462539, 128 City Road, London, EC1V 2NX, United Kingdom). It forms part of our Terms & Conditions.
1. Your 14-day right to cancel (UK & EU consumers)
If you are a consumer in the UK or EU, you have 14 days from the date of purchase to cancel and receive a full refund. Because our service is digital and set-up work starts immediately on request, you are asked to confirm at checkout that you want us to begin straight away and that you understand you lose the 14-day cancellation right once the licence has been issued and the VPS provisioned. If you cancel after work has started but before completion, we refund the amount paid less a fair charge for the setup already performed.
2. Before setup begins
Cancel at any time before your licence key is issued and your VPS is provisioned and we will refund 100% of what you paid, with no questions asked.
3. After setup is complete
Once the licence has been issued, the VPS provisioned, and onboarding delivered, the fee is generally non-refundable because the digital service has been fully supplied. We will still refund you in full if:
- we cannot deliver the service you paid for;
- the software is faulty and we cannot fix it within 14 days of you reporting it;
- the payment was duplicated or unauthorised; or
- you were charged in error.
Nothing in this policy limits your statutory rights in respect of faulty or misdescribed digital content.
4. What is not refundable
- Trading losses. Market outcomes are never grounds for a refund, and no result is promised.
- Third-party costs you incur directly (for example broker fees or spreads).
- Fees where the account was suspended for breach of our Terms, fraud, or failed verification.
5. How to request a refund
Email support@wisetradingsoftware.com with your name, order date, amount, and the reason for the request, or call +971 58 527 6402. We acknowledge requests within 2 business days and decide within 5 business days.
6. How refunds are paid
Approved refunds are returned to the original payment method in the original currency, normally within 5–10 business days of approval; your bank may take longer to show the credit. We do not charge a fee for processing a refund.
7. Chargebacks
Please contact us before raising a chargeback with your bank or card issuer, so we can resolve the matter directly. We cooperate fully with card scheme and payment provider dispute processes and will provide delivery evidence when asked.
Contact
Wise Expert Advisor LTD, 128 City Road, London, EC1V 2NX, United Kingdom · support@wisetradingsoftware.com · +971 58 527 6402